Effective Date: 8-11-2023

At Sphinix Marketing, we are committed to delivering high-quality digital marketing services to our clients. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the conditions under which clients may be eligible for a refund.

1. Scope of the Refund Policy

This Refund Policy applies to all services provided by Sphinix Marketing, including but not limited to:

• Search Engine Optimization (SEO)
• Pay-Per-Click Advertising (PPC)
• Social Media Management
• Content Marketing
• Website Design and Development
• Email Marketing
• Any other digital marketing services

2. Eligibility for a Refund

Sphinix Marketing will consider refund requests under the following circumstances:

2.1 Service Non-Delivery: If, for any reason, we fail to initiate or deliver the agreed-upon services, a full refund will be issued.

2.2 Dissatisfaction: If a client is unsatisfied with the quality of the services delivered by Sphinix Marketing and can provide documented evidence of the shortcomings, a partial refund may be considered on a case-by-case basis.

2.3 Billing Errors: In cases where a client has been charged in error or for services they did not receive, a full refund of the overcharged amount will be processed.

3. Refund Request Process

To request a refund, clients must follow the following procedure:

3.1 Contact Us: Please contact our customer support team at info@sphinixmarketing.com to discuss the issue that led to the refund request.

3.2 Provide Documentation: Clients must provide documented evidence of the issue, such as reports, emails, or other relevant records.

3.3 Review and Approval: Sphinix Marketing will review the refund request and documentation. We may request additional information if necessary.

3.4 Refund Issuance: If the request is approved, the refund will be issued promptly. The method of refund (credit back to the original payment method or another agreed-upon method) will be determined by Sphinix Marketing.

4. Refund Processing Time

Refund requests are processed within 7 business days upon approval. The time it takes for the refunded amount to appear in the client’s account may vary depending on the payment method and financial institutions involved.

5. Non-Refundable Circumstances

Please note that refunds will not be issued under the following circumstances:

5.1 Client-Induced Delays: Refunds will not be issued if the client is responsible for delays or hindrances in the delivery of our services.

5.2 Change in Marketing Strategy: If a client changes their marketing strategy, objectives, or goals during the course of the project, it will not qualify for a refund.

6. Revision of this Refund Policy

Sphinix Marketing reserves the right to modify or revise this Refund Policy at any time. Clients will be notified of any changes, and the revised policy will be posted on our website.

7. Contact Information

If you have any questions or concerns about our Refund Policy, don’t hesitate to get in touch with us at info@sphinixmarketing.com

By engaging our services, clients acknowledge that they have read, understood, and agreed to this Refund Policy. Sphinix Marketing is committed to providing exceptional digital marketing services and ensuring a transparent and fair refund process when necessary.